Lost package/ not received- We use Royal Mail as our courier, once the package has been delivered through Royal Mail we are no longer liable for the package if it has been lost. If you have proof from royal mail that the package is lost we will send you another package.
NEXT DAY DELIVERY- You have to place an order before 15:00 between Monday to Friday to ensure Next day delivery. We do not deliver on Sundays as Royal mail does not deliver packages on this day
We do not offer refunds due to COVID-19 and due to the nature of the product for hygienic reasons we will not accept refunds. If a parcel is damaged we will consider a refund where you can email firstname.lastname@example.org for any order enquires. If this incident has occurred please send this information within 7 days of receiving your package